Terms and Conditions of Use 12spin Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and 12spin ("Platform", "We", "Company"). By registering an account, making a deposit, playing games, or simply browsing the platform 12spin, you automatically agree to comply with and be bound by all Terms contained herein.

These Terms are to be read together with Privacy Policy and Responsible Gaming Policy ours, all of which form the entire agreement between you and 12spin. In the event of any conflict between these documents, these Terms and Conditions shall take precedence unless otherwise stated in writing.

We reserve the right to update or modify these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the platform 12spin after any changes take effect means you accept the updated terms.

To use the services of 12spin, you must meet the following eligibility requirements without exception:

• Aged 18 years of age or older at the time of registration and throughout the duration of your use of the platform
• Have full legal capacity to enter into a binding agreement under applicable law
• Not a citizen or resident of any jurisdiction that restricts or prohibits online gambling activities
• Are not currently enrolled in a self-exclusion program from any recognized gambling platform
• Acting on your own behalf and not as an agent or intermediary for any third party

12spin reserves the right to verify your eligibility at any time through the KYC process or supporting document requests. If you provide false information or conceal material facts regarding your eligibility, 12spin reserves the right to terminate your account and hold any associated funds until the investigation is complete.

Each user is only permitted to hold one (1) account on the platform 12spin. Creating multiple accounts by the same individual — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and may result in the closure of all associated accounts and freezing of funds.

During registration, you are required to provide accurate, current, and complete information including your full name, date of birth, active email address, and a valid Malaysian phone number. This information is used for identity verification and account communication purposes.

Process Know Your Customer (KYC) is required before your first withdrawal is processed. Required documents include:

• A clear copy of both sides of your Malaysian identity card (MyKad) or a valid passport
• Proof of current address (bank statement or utility bill not older than 3 months)
• A selfie holding your identification document if requested

KYC is typically completed within 2 to 4 hours on business days. All submitted documents are stored securely using SSL encryption and are not shared with third parties unless required by law.

12spin accepts deposits and processes withdrawals in Malaysian Ringgit (MYR) via supported payment methods including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and local bank transfers. All financial transactions are subject to the minimum and maximum limits set as displayed in the Finance section of the platform.

Fund withdrawals are only permitted to accounts or payment methods that registered under your own name. We do not process withdrawals to third-party accounts under any circumstances. This is an important security measure to protect your funds.

Withdrawal processing times are as follows:

• DuitNow & FPX: 15 to 30 minutes for fully KYC-verified accounts
• Digital wallets ( Touch 'n Go, GrabPay): 30 to 60 minutes
• Bank transfer: 1 to 3 hours on business days

12spin reserves the right to request additional verification before processing withdrawals that exceed a certain amount. This is a standard procedure to prevent money laundering and protect the security of your account. Any delayed withdrawals will be communicated to you via email or Live Chat.

All bonuses and promotions offered by 12spin are subject to the wagering requirements stated in each offer's details. Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.

General terms applicable to all bonuses 12spin covers:

• Each user is only eligible to claim each bonus type once unless otherwise stated
• Welcome bonuses are available to first-time registrants only
• Bonus turnover must be completed within the specified validity period; expired bonuses will be automatically forfeited
• Wagering bonus funds on certain games may be excluded from wagering calculations — the list of excluded games is available on the bonus page
• Any attempt to exploit or abuse the bonus system will result in bonus cancellation and possible account closure

VIP and loyalty program 12spin offers tiered rewards based on your playing activity. Accumulated reward points can be redeemed at the current rate displayed in your account. 12spin reserves the right to modify the VIP program structure at any time with appropriate notice.

All games offered on the 12spin uses an independently audited Random Number Generator (RNG) to ensure the fairness and randomness of each round's outcome. Game results are final and cannot be disputed solely on the grounds that the outcome was not in your favor.

Users are fully responsible for understanding the rules of each game before playing. 12spin provides a game guide within each game title for this purpose. Bets that have been confirmed and accepted by the system cannot be cancelled.

• The use of bots, automation, or any unfair method to gain an advantage in games is strictly prohibited
• Player collusion to exploit games is strictly prohibited and may result in legal action
• Any technical disruptions occurring during gameplay will be handled in accordance with our fair play policy 12spin — if a game cannot be completed, the relevant bet will be refunded
• Minimum and maximum betting limits for each game are as displayed in the respective game interface

You are solely responsible for keeping your account username and password confidential 12spin your account. Never share your login credentials with any other party, including family members or friends. 12spin will never request your password via email, SMS, or Live Chat under any circumstances.

If you suspect your account has been accessed without authorization, you must contact the support team 12spin immediately via Live Chat. We recommend that you:

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Enable two-factor authentication (2FA) if available in your account settings
• Do not use public Wi-Fi networks to access your account
• Log out of your account after each session, especially on shared devices

12spin will not be held liable for any losses arising from your negligence in safeguarding your account login credentials.

12spin reserves the right to suspend or terminate user accounts at any time for reasons including but not limited to: fraud, breach of terms, suspected money laundering activity, or the provision of false information during registration.

Users who wish to voluntarily close their account may do so through account settings or by contacting customer support. Any remaining funds will be returned once all withdrawal conditions are met and no pending issues remain.

For users who require the self-exclusion for responsible gaming reasons, 12spin offers the following options:

• Temporary exclusion: 24 hours, 7 days, 30 days, or 90 days
• Long-term exclusion: 6 months, 1 year, or 5 years
• Permanent exclusion: cannot be reversed once enforced

During the self-exclusion period, you will not receive any marketing communications from 12spin and your account will become inaccessible. For assistance with responsible gaming, please visit the Responsible Gaming ours.

Platform 12spin is provided "as is" and "as available". While we strive to keep the platform running smoothly at all times, we cannot guarantee that the service will always be available without interruption, errors, or data loss.

12spin is not liable for any losses arising from:

• Internet service disruption or hardware failure on the user's end
• Losses incurred from gambling on our platform
• Actions or omissions by third parties, including game providers or payment processors
• System failures beyond our reasonable control (force majeure)
• Any decisions you make based on information obtained from our platform

Total liability 12spin to you under any circumstances shall not exceed the net deposit amount you made within the 30 days prior to the claim being raised.

12spin reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Material changes will be communicated to users via registered email or a notice displayed on the platform's homepage at least 7 days before taking effect.

These Terms are governed and interpreted in accordance with applicable laws. Any dispute arising from or relating to these Terms shall first be resolved through good-faith negotiation with the support team of 12spin. If a resolution cannot be reached, the dispute shall be referred to binding arbitration.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed while all remaining provisions shall continue in full force and effect.